Or browse a topic below, or jump straight to a real person.
Password resets, two-factor authentication, updating your profile.
12 articles → 02Sending money, transfer times, failed or pending payments.
18 articles → 03Reporting suspicious activity, freezing your card, disputing charges.
9 articles → 04Monthly statements, fees, downloading tax documents.
7 articles →Go to the sign-in screen and select "Forgot password." We'll send a reset link to the email on file. Links expire after 30 minutes for security.
Go to Account → Security → Two-factor authentication and choose SMS or an authenticator app. We recommend an authenticator app, since SMS can be intercepted.
Go to Account → Profile. Changing your email requires confirming a code sent to both your old and new address, which takes a few minutes.
Yes. Personal and business accounts are separate and each needs its own sign-up with a unique email address.
Standard transfers between Clarofi accounts arrive within minutes. Transfers to external banks typically take 1–3 business days depending on your bank's processing time.
Transfers above your daily limit or flagged for routine review are held for verification. Most clear within one business day; you'll get an email once it does.
Only if it's still pending. Open the transaction and select Cancel. Once a transfer shows as completed, it can't be reversed from your side — contact support instead.
Standard accounts can send up to $10,000 per day. You can request a higher limit under Account → Limits once your identity verification is complete.
Freeze your card immediately from the Security tab, then open a dispute from the transaction detail page. Most disputes are resolved within 10 business days.
Go to Security → Cards and select Freeze. Freezing takes effect instantly. From the same screen you can order a replacement, which usually arrives in 5–7 business days.
Forward it to phishing@clarofi.com without clicking any links. We never ask for your password or full card number by email or text.
Statements are available under Account → Documents. You can download up to 24 months of history as PDF.
There's no monthly fee on standard accounts. Fee details for optional services, like expedited transfers, are listed on your rate schedule under Account → Fees.
Tax forms are posted to Account → Documents → Tax forms by January 31 each year, covering the prior calendar year.
Send us the details below and a support specialist will follow up by email, usually within one business day.